This Privacy Policy explains how The Lexington Group LLC, a Delaware limited liability company doing business as Locate Next (“Locate Next,” “we,” “us” or “our”), handles personal information when you visit locatenext.com, chat with us, or use the application at app.locatenext.com (the “Service”). Use of the Service is also governed by our Terms of Service.
1. Who this covers
This policy covers three groups: visitors to our website, customers of the Service and their team members, and the property owners and other people whose information may appear in search results. For files a customer uploads, the customer decides what is in them and why; we process that content on the customer’s behalf.
2. What we collect
- Account details: your name, email address, company, workspace and role, and the records of your sign-ins.
- Payments: charges and balance history. Card details are entered with our payment processors, Whop for the membership and Stripe for top-ups, and never reach Locate.
- What you put into the Service: lists and files you upload, the places and addresses you search, your selections and your exports.
- Usage and device records: IP address, browser, pages and actions in the app, searches run and errors, kept for security, billing and support.
- Access requests: the details from an access request made before November 9, 2026, kept for up to 90 days.
- Chat: the messages you send in our website chat and any name, email address or phone number you share there, the page you were on, and the time.
- Emails and calls: what you send us when you contact us.
3. Information about property owners
The Service returns information about property owners and related people, such as names, property and mailing addresses, phone numbers with their line type, email addresses, possible relatives and associates, and address history. It comes from public property records and third-party data providers, and it is made available only to signed-in business customers bound by our Terms, which forbid uses covered by the Fair Credit Reporting Act, harassment and unlawful outreach. If you believe information about you is wrong, or you want us to stop showing it, email hello@locatenext.com with your name and the property address. We will review each request and respond within 45 days.
4. How we use information
We use personal information to provide and secure the Service, run searches and exports you ask for, process payments, prevent fraud and misuse, answer questions and chats, send service and account messages, keep business, tax and dispute records, improve the Service, and meet our legal obligations. We do not use customer uploads or search results to train AI models.
5. Website chat and AI
Our website chat is answered first by an AI assistant and then by our team when you ask for a person. Your messages are processed by an AI provider to write replies and are stored in our support system so our team can read and answer them. The chat asks for your email address before it answers so we can follow up. Don’t share sensitive information in the chat. To keep a conversation going between pages, the chat stores a random visitor ID and conversation ID in your browser’s local storage; it sets no cookies.
6. Sharing
We share personal information only with service providers who process it for us under contract, such as hosting and database providers, our payment processor, email delivery, AI processing for the chat and support, and our data providers when you run a search; with professional advisers; with a buyer or successor in a merger, sale or reorganization; and when the law requires it or to protect rights, safety and the Service, including records given to a card issuer during a payment dispute. We do not sell or rent the personal information of customers of the Service or website visitors, and we do not use advertising or analytics trackers on this site.
7. How long we keep it
We keep account, billing and usage records for as long as your account is open and afterwards for as long as needed for tax, accounting, legal and dispute purposes, generally up to seven years. Access requests are deleted within 90 days. Uploaded files and results stay in your workspace until you or your workspace owner delete them or the account closes. Chat conversations are kept as business records for as long as they are useful to answer you and then deleted.
8. Security
We use access controls, separate workspaces, encryption in transit and audit records to protect information. No system is perfectly secure, and we cannot promise that information will never be accessed without permission. See Security and data sources for details.
9. Cookies and local storage
This website sets no cookies and loads no analytics or advertising scripts. It may store your theme choice and, if you use the chat, the chat’s visitor and conversation IDs in your browser’s local storage. The app uses sign-in storage needed to keep you signed in.
10. Your choices and rights
You can see and change your account details in the app, and you can ask us to give you a copy of your personal information, correct it or delete it. Depending on where you live, including California, you may have additional rights, such as to know what we collect and how we use it, to delete or correct it, and not to be treated differently for using these rights. Send requests to hello@locatenext.com. We may need to confirm your identity and will respond within the time the law requires. Some information must be kept for legal, security or dispute reasons even after a request.
11. Children
The Service is for business use by adults. It is not directed to children under 18, and we do not knowingly collect their personal information through it.
12. Changes
We may update this policy. The effective date at the top shows the current version, and we will tell account holders about material changes by email or in the app.
13. Contact
The Lexington Group LLC, doing business as Locate Next. Email hello@locatenext.com.